I think she was projecting what their excuse was going to be if anybody asked for the BC#. UIPA allows a record to be withheld if its release could compromise the security of the system.
Even if it doesn’t compromise the security and everybody knows it - it can still be cited as a reason, and who is willing and able to call them on the lie? Certainly not anybody in Hawaii government or law enforcement.
I dropped my request to see the computer-embedded transaction record for Obama’s file because a systems administrator here at FR said it would be too hard to compile the information (and they aren’t legally required to compile reports). But that was never what the HDOH gave as their answer. Their answer was that I was not allowed to see those records because it would frustrate the purpose of their office (another reason records can be withheld - a variation of the very excuse she alluded to when she made her stupid statement about the system potentially being hacked).
I believe it was a dishonest casual answer in preparation for a dishonest official answer if the request would be made - and an attempt to justify that number being hidden.
You’ll find in this world that error and stupidity are responsible for far more of this kind of thing than machination and conspiracy.
People say dumb things sometimes.