And it looks like they've been doing so for some years.
I've not looked into this in depth yet because I'm...a tad angry. But it looks like Members Edge is a voicemail service. However, the bill says there is a $14.95 charge for long distance and the Members Edge charge is the only one for $14.95.
Since I have the Verizon Freedom Unlimited plan, I don't know why I would pay for a separate long distance plan.
If I could get my hands on people like this...I'd now be in prison. Nevermind.
They never call their supposed products by what you would recognize them as and they have been around for years.
They are basically a conduit for other “services” and “service providers”.
They do not employ TPV (3rd party verification) and I can only assume they like living on the edge.
TPV is used by many companies including mine to ensure the customer has authorized any change in their service. TPV gives me and the client comfort knowing everything is on the level.
I hand them a checklist and tell them no changes will take place without their authorization and it is their responsibility to authorize changes through the TPV and only then will the changes take place.
Cost a little extra but there is no mystery between me and the customer and it reduces our exposure to lawsuit or government.
Tell Verizon to take the charges off and lock your account to further changes without your authorization.
You will need a password you can remember and it will be years before you make any changes so make it easy to remember otherwise you will absolutely go through hell the next time you make a change or add service.
I’m not kidding.
Oh and I tell my customers to think of it a Lifelock. These pricks are stealing from you and expect you to be asleep at the wheel and you just blindly pay it “Cuz it’s from the Phone Company. They must have had a rate increase or I made some 411 calls”.
Your bill should be the same, every month. Just like your cable bill.