Tell Verizon to take the charges off and lock your account to further changes without your authorization.
You will need a password you can remember and it will be years before you make any changes so make it easy to remember otherwise you will absolutely go through hell the next time you make a change or add service.
I’m not kidding.
Oh and I tell my customers to think of it a Lifelock. These pricks are stealing from you and expect you to be asleep at the wheel and you just blindly pay it “Cuz it’s from the Phone Company. They must have had a rate increase or I made some 411 calls”.
Your bill should be the same, every month. Just like your cable bill.
...expect you to be asleep at the wheel and you just blindly pay it...
Yup. They know they'll get some certain percent of victims that way.