I assume he has his DDA with Chase.
But even if he does not, I would not be too surprised if his Chase Mastercard contract also allows for offsetting from an outside bank.
He should have taken the advice of the CSR to do that telephone transferr. He made a mistake in going delinquent. He made a mistake in refusing to pay over the phone.
Going deliquent? It was 19 days past due. What are you nuts?
You pay everything exactly on the due date? I doubt that.
The intent was to pay off the entire balance.
You self-righteous fools make me laugh.
Why is it a mistake to NOT pay a credit card over the phone. I refuse to do so and have never done a payment to a CC by phone EVER.
I will NOT make CC payments over the phone. There is no law that says payments must be made by phone.