[domeika]

Goto Start menu, then "run". Type in "regedit" then enter. Find: HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\Windows NT\Winlogon

In the right pane of the window, locate "shell". In the data column, it should have "Explorer.exe" listed. If it has "Logon.exe" listed as well, double click "Shell" and when the editing dialog opens, you should see "Explorer.exe" and "Logon.exe". Remove "Logon.exe", click "OK", then re-boot.

[Fantasywriter]

Thank you for your detailed instructions. I tried all that once, but I’m to the point where I’m going to try it again. Maybe I did something wrong the first time.

[Fantasywriter]

Hi again. I’m so sorry I said I had already followed the instructions you sent. They looked identical to the ones I had copied from an online technical help site, but they were different. Yours contained two or three extra steps, which were the right ones. When I logged again after following your directions, the error messaqe didn’t come up for the first time in weeks. Wow; thank you SOOO much. I still can’t play videos; I guess that must be a different problem. Maybe I’m missing a plug in. I’ll go and try to find it. In the meantime, thanks again. I REALLY appreciate your help!