THey did that to me too when I order a copy of my long form. They “lost” it. I resent it with return reciept requested and got the postcard back. They STILL tried to say they didn’t get it, but I had the proof. Thats how I eventually ended up talking with Onaka’s secretary, and Onaka.
I ordered a document that cost $20. By the time the Hawaii government (not the HDOH in this case) was done with me I had spent $50 trying to get that record. That’s what we’re dealing with.