Its math but its math based on people actually using their software. I think that number has fallen since last year now that they have the newer software. You have to have a second phone line and I'm not sure a lot of people do that. In fact, we just got rid of our second phone line. At a time when people are paying more for DSL or cable, I doubt people are opting to pay the extra money to have that second phone line.
They still recorded over 100,000 phone calls. That's a heck of a sample size considering the media does presidential polls of 1,000+ people. Is it "representative"? No clue. It has been fairly accurate in the past as long as people consider margin of error.
Brandon Rogers, Jared Cotter, Sundance Head, Phil Stacey in the "botom 4"? Wouldn't surprise me. I picked Brandon and Jared to go. Phil was truly dreadful but he's better than that. Sundance has struggled but I gave him some extra points for throwing out a Pearl Jam song on American Idol. talk about not a good fit....