[MineralMan]

"Mostly I'm curious: what was wrong that you were shipped TWO and neither one worked?"

I just had a thought. It could be that the new PC's wouldn't work with her existing peripherals. I had that problem when I upgraded to a PC with Windows XP. My old Xerox laser printer, a scanner, and one other peripheral just weren't supported by XP.

Never mind. I bought a new printer and scanner, which I had needed anyhow, and am much happier now. Two bits says that was the problem.

[Petronski]

I would love to hear the whole story. My only problem with Dell is really a problem with Microsoft: They are not including a full install disk for their software, only a 'restore' disk.

Of course, since it was WinXP, the first thing I did was erase it all anyway.

[mlmr]

No, it wasnt a peripheral problem. It was a Dell problem.