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Well, this isn't a question of anything being broken. I just need to know what steps to take to enable the messages to arrive in the right format.
We got the system in September. The speakers were perfect for about 6 weeks and then the bass went totally nuts. I called and they arranged to ship replacement speakers which arrived a week later. We set them up and I noticed that the box was marked "refurbished". This really pissed me off. I called and they told me that if the speakers had problems within the first month, we would have gotten new ones. So we have to trust them that these refurbished speakers will perform well or they will replace them again. To boot, when I tried to locate the tech person I spoke with originally, I found out she was located in INDIA and did I want to be transferred to her?
This is all so incredible.