"On Monday, Time Warner spokeswoman Karen Hartley said the company would charge customers $300 for cable boxes destroyed by flooding.
But on Wednesday, President Kevin G. Kidd said the company had decided not to charge customers for the converters.
"There clearly has been a lot of miscommunication on this issue in the last few days," said Kidd, who replaced Navarra Williams as president last week.
Okay, 3 things stick out here and they really don't add up: 1. Kidd just last week replaced Navarra Williams as president, so he'd only been there (at the most) 1 week.
2. On Monday, the SPOKESPERSON announced that they would be charging customers for the boxes.
3. On Wednesday, it says that Kidd had decided not to charge the customers and had set up an "executive response team" who these customers were supposed to call.
Now, are they telling us that they just decided this on Wednesday, or are they telling us that it was already in place before Kidd replaced Navarro, in which case the spokesperson should have known about this policy, or are they just making this whole thing up?
I don't know why I am so stuck on this issue, it just really ticks me off. I think it's called CYA time.