Well, I think their big problem is that they're a quasi-governmental agency. The IT department has standardized only the basic PC, monitor, and printer... anything else a particular department wants (scanner, CDRW drive, etc.) the department just goes out and buys for itself, and then has the IT department install. The PCs are leased, but the monitors are purchased... and all of the monitors are old, at least 5 to 6 years old. The standard printer is an HP LaserJet 4si, a model which came out about 6 years ago... although I moved an even older LaserJet IIIsi today, still in operation. I've asked several people why they don't take the money spent on maintaining the old monitors and printers and buy new stuff, but apparently the purchasing process for a large-scale purchase like that is so Byzantine as to make it a near impossibility. And I still can't figure out why they simply didn't lease new monitors to go with the leased new PCs that we're installing!
I guess I need 2JM's rant smiley. :)