Calling the police for every little thing is what is causing this issue. They don’t take this crap seriously because they are being asked to be babysitters. That is why it took an hour to get there cause they had real police work to do.
A kid jumped out of a bus window. This alone requires an emergency response to protect the kid.
The bus driver is liable for the kids.
It's the job of the police to respond to calls.
The parents over reacted.