Start sending them to jail for violating the law.
Deloitte’s Integrated Eligibility System (IES) is a technology-enabled platform that helps state governments determine eligibility and manage enrollment for health and human services programs, such as Medicaid, SNAP, and TANF. It consolidates, simplifies, and automates, allowing applicants to use a single application for multiple benefits, while improving worker efficiency.
Key Aspects of the Deloitte IES Solution
HHS NextGen Platform: Deloitte uses its “HHS NextGen” platform, a modern, modular, and cloud-based solution designed to help states transition from legacy systems, increase interoperability, and improve the client experience.
Purpose: These systems are designed to automate complex, changing, and varied rules for multiple benefit programs, reducing the administrative burden on caseworkers and simplifying the process for citizens.
Market Presence: Deloitte has a dominant position, with IES contracts in at least 25 states covering millions of Medicaid beneficiaries. (KFF Health News)
Scope: These platforms are used for various social services, including Medicaid, CHIP, SNAP, TANF, child welfare, and disability services. (GovWebworks)
Benefits: Increased efficiency, reduced, duplicated, administrative efforts, improved accuracy in eligibility determinations, and better access for applicants.
Challenges: The National Health Law Program and other consumer advocates have raised concerns about errors in systems, which can lead to wrongful loss of coverage for individuals.
Ownership: While Deloitte designs and implements these systems, they are generally state-owned and operated.(Arkansas Advocate)
Deloitte’s IES solutions are critical infrastructure designed to meet the complex, modern needs of public sector health and human services agencies.