I sit at a computer. The reason for my job is that I get hand-prepared applications from the public which have numerous errors. If the applications were all perfect, I’d have no job.
I’d say that if your job is interpreting and error checking human input, you’ll have your job.
AI can handle the “probability” of errors. But currently AI itself is error prone.
Currently the companies invested in AI do not seem concerned about the errors produced by AI.
In the future, will anyone be concerned about the level of errors? Or will we accept a percentage of errors?
Will humans be hired to detect and fix the errors? Or will ghere be levels of SUPER-AI checking he errors of inferior AI ?
I understand what you are saying, but the “systems” are forcing those mistakes back on the clients during the input process.
I cannot stand how many online forms I have to fill out that will not let you move forward without precision in every box. I understand it, but I don’t “like” the experience.
We are moving quickly into an environment where the systems will say, “We gave you EXACLTY what you asked for.” This will cut down on “errors.” It will not enhance “satisfaction.”
I worked in a service industry my whole life and what I know is that most people do not really KNOW what they want when they call a company with a complaint.
I think we really need to train our kids how to ask questions. It sounds simple, but proper formatting with specific inclusions and exclusions will produce the best results. This during a time when most customers have a hard time stringing together words into a coherent sentence.