They never do! They bring in these consultants so they have someone else to blame when it all goes wrong.
If you’re a big wheel in an organization and you have to bring consultants to tell you how to improve it. It means you don’t have a clue how you organization functions!
If you need to bring in consultants to tell you how to improve your business you don’t know your business, don’t know your people or didn’t hire very good ones you have confidence in.
When I was young and naive I made that statement out loud in some high company once when consultants were being discussed. I paid for it dearly until I went somewhere else. I only fully recovered when I started my own company and ran it very successfully for 20 years.
When I was young and naive I thought everyone just wanted to do a great job and all that stuff.
Old men are cynical for one very good reason. It is called experience.