“Large online retailers like Amazon are even toughening up by charging a fee — which can vary depending on the returned item — if you don’t use their box-free, label-free, in-person drop-off option.”
Why would anyone NOT want to do it that way?
I’ve done it plenty of times and never had an issue.
Distance. We do not have a nearby UPS Store in Michigan. The nearest is 17 miles away in Ohio.
There is a drop box in my town (have to box and label), but sometimes it costs to return.
Because the nearest drop off for that is 41 miles from my house
If I am planing a trip to town for another reason I’ll use the drop off
If I am not, ups is here daily for my business shipments and takes my wife’s Amazon returns when there are any