It doesn't explain why the service contracts were misleading. It doesn't explain how people who bought the contracts were denied reimbursements.
What the article should have mentioned was that the fine print excudes key parts that are required for "covered" systems, so that no system is actually fully covered. If the key part needs to be replaced, the whole system is not covered.
-PJ
An old saying...
“The large print giveth, and the small print taketh away!”