Not me, it was up to her to know what the policy was and not just assume she knew. If her mom made the reservation, she should have told her mom to check. It is the typical attitude that “I am not responsible for anything, it is always someone else’s fault. If she wasn’t able to go home for Christmas, it wasn’t the airline’s fault, it was her’s for not taking the responsibility to know what needed to be done.
I don’t dispute any of that.
But the cute liddle puddy cats!