RE: cell phone fiasco
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As far as your bad news, I’d venture you spent a lot of time getting all that figured out!
About your good news, all your effort seems to have paid off❣️
Remaining polite is important and not taking "I don't know" for an answer. When you're nice to them, it's amazing what you can get people to do to help you. Worst case, they'll point you to someone who might be able to help you.
SpyNavy
Garde la Foi, mes amis! Nous nous sommes les sauveurs de la République! Maintenant et Toujours!
(Keep the Faith, my friends! We are the saviors of the Republic! Now and Forever!)
LonePalm, le Républicain du verre cassé (The Broken Glass Republican)