FedEx has disintegrated. I used to use FedEx overnight letter service all the time at work to send documents, and it was relatively inexpensive (less than $10). Hadn’t used them for a while and then about four years ago (I’m retired now) had to overnight a document. I was floored by how absurdly expensive it is now, and by the fact that they no longer guarantee 10:00am delivery, or even anything close to it. The service had degraded terribly and the price was astronomical (I think it was around $80 or $90 if I remember correctly).
I had a FedEx hiatus due to winding down a couple of hobbies simultaneously. When I started shipping things again, the FedEx of "now" wasn't the FedEx I knew.
To fix FedEx, they would have to leave Memphis. It’s a labor and conveyor sort technology quality of workforces issue. St. Lois, Nashville, Knoxville, perhaps. This has been identified by FedEx.
i will never use fedex for shipping again: the last time they charged over 30% more on my CC AFTER i used my online account and printed out the label ... this was a charge that i did not authorize ... i disputed the overcharge, and Fedex actually bothered to respond to the CC company, listing all the surcharges they added like that was OK, surcharges that were not mentioned nor included when i configured the original shipment ... doing some internet searching, it turns out that these fraudulent charges are absolutely standard operating procedure for FedEx for small shippers:
https://www.google.com/search?q=fedex+overcharge+scam
i don’t understand why a massive class action against FedEx hasn’t happened yet ...