I have been dealing with my own strange issues that are not directly related to Windows. I purchased a mini-PC with a Ryzen 7840HS processor which has an NPU which the manufacturers have not bothered to enable in BIOS. It shows up in device manager, etc... It just does not work. It drives me a little crazy. You would think AMD would be concerned about the effect this would have on their reputation.
Maybe it just needs to be turned on by the manufacturer. They probably use the same motherboard for all their models and turn on or off features depending the model and price.