That’s a great outcome!
I was on hold with Verizon last week. We switched three lines from T-Mobile to Verizon because the T-Mobile phone call quality was so bad. I randomly get a message on my son’s line “You can’t leave a voicemail message because person has not set up voicemail yet.” Yet, other times, I can leave a message just fine. It’s maddening. The robot / AI customer service put me through THREE minutes of blah-blah-blah hell (your call is important, use our fantastic AI system, call may be used for training, our AI system is amazing!, blah blah blah) then said “your estimated wait time is 7 minutes.” I hung up after 30 minutes. Never go an answer.
Worst customer support ever! Contrast Capital One Bank and Quicken where you get a human very quickly and that person speaks American English!
Verizon should give us a month free service for the hell they drag us through.
Interesting. I have had Verizon since they took over LA Cellular, 20+ years ago. Definitely expensive, but never a complaint that they could not resolve. Usually blow right past the AI. If you call, and hit 0 (zero) enough times, you get a person. Only call at the beginning of the day, like 7am on the west Coast. Thanks !