I talk to bots when on the phone to some company. Then it hears me getting frustrated with the choices and asks “Do you want to talk to a customer service agent?”....
“Do you want to talk to a customer service agent?”
Well be ready for that to go away. They will soon remove that option and it will be the bot’s way or goodbye. There will be no way to resolve the issue and you will be completely stuck with THEIR terms like it or not. Zero feedback...