The report doesn’t say, but any rookie reporter would ask if the blind passengers had informed Southwest, either when booking or arriving at the gate. Somehow, they made their way into the boarding queue. Did they have the special canes? Were they accompanied by a friend or relative? Was there any way the gate crew could have known?
And what were they doing in the “B” group anyway? Did they not hear the pre-boarding announcement? They should have been the first passengers on the plane. I don’t think the fault lies exclusively with Southwest.
To which I might add, is this a case of the disabled gaming for a lawsuit?
It has been done before, albeit not in this venue.
Good questions that would help to have answered.
See #21