I renews my HAM radio license through WWW.w5yi.org. A small free got them to do the hard parts. They made it painless. Try them!
Ed
Do you NOT know who Nellie Ohr is???
The hard parts are cooked into the renewal process. There are literally thousands of complaints regarding this con-job renewal process. I know, I've seen them.
It should take 5 minutes to renew. Like thousand of others I gave up after hours of wasted time and had to pay their insider buddies.
It's intentionally convoluted. None of this is an accident.
All this just to renew a ham license that should take a couple minutes max!
You need to ask yourself, why are there hard parts that has generated thousands of complaints to simply renew an amateur radio license for a hobby? The answer is easy. $$$$