I had trouble with the website because I bollixed up my password entry too many times and didn’t get the “3 secret questions” right and it locked me out.
The only time I used the website previously was in late 2020 to set up my account and sign up for social security.
I asked for a password reset and they were supposed to send me a letter with the temporary password, but it’s been almost two months and I haven’t received anything.
So, my choice is to never be able to use the website or go to the office and wait hours just to get an appointment time and then go in at that appointment.
Did you try id.me? It got me in when my old sign in did not work.