Yep, they basically went “Big Airline” on their customers thanks to the Hedge Fund that took them over. If Spirit is smart, now, they’d simply transform themselves into the same model that Southwest used for decades (free bags, open seating, free changes)...and have that market to themselves.
But Spirit is too Third World to figure that out.
All the airlines now seem to want to sell you their credit cards with in flight announcements. The cards offer ‘free’ bag fees. Just pay the yearly fee and of course for those who dont pay on time there’s the interest tacked on. So much for ‘free’.
They are Profit Maximization Units,not customers. Every Unit must have every extra bit of profits squeezed out of them on every transaction with increasing frequency. I would thank you for flying SWA but you havent bought enough tickets so get online & buy lots of tickets now. But don’t spend too much time on the website because that eats into profits & don’t call the customer service because that eats into profits. Have a nice day.
Customers who act like humans are so annoying & profit margin squeezing. It would be better to have AI agents for customers to maximize profits like they do at the Babylon Bee.