We signed up with Xfinity August 2023 when we moved, and Xfinity was our only option at the time.
The grueling ordeal of getting service was a nightmare. They balked at running the cable from the street to our house. It would cost $7,000, and it would be OUR cost, even though our next door neighbors had Xfinity.
Dealing with Customer Service maybe 25 times probably took a year off my life. Nobody spoke English. Luckily, I had documented every contact name, date, time.
I completed the online form for for the TN Lt Governor’s Office. The next day I got a call from Comcast Corporate. She said, in perfect English, that they would be thrilled to install service, at no cost to us, next week.
We have been happy with the Internet service, but customer service sucks. They despise their customers. They must, or they’d do it better.
We had to dig our own hole and put conduit in it up to their box. Then the crew didn't bother putting the cable in the conduit even though we have very rocky ground. This was AT&T which was eventually bought out by Earthlink and then Comcast. In the beginning Comcast support was not too bad. It has evolved into the horror show that it has now become.
I’ve had nothing but good experiences with Xfinity. Service is wonderful, nicest possible men show up at my door when things break down and fix it right away.
I pay by phone. My daughter talked to them about her dear old mom and negotiated an extraordinarily good deal. Went into effect the first of this year, and I just signed up for automatic payments.