I hate to say I’m not surprised if this is true. Apparently the hostages are being held in abysmal conditions and are being mistreated physically.
Yes. There is no excuse for torture or other physical abuse. As for food, there may be issues since the aid gets stolen and many people are having a hard time in Gaza, but Hamas does most of the stealing so they should feed their hostages. But they spread the hostages out to make it harder for Israel to conduct a successful liberation mission. Hamas claims they don’t even know where some of them are anymore.
You can be sure the Israeli prisoners of war get 3 meals a day, showers, prayer rugs, an hour of outdoor exercise, medical care etc. Heck they even get advanced surgeries to save their lives if needed e.g. Sinwar had a brain tumor removed, for free, by Israeli doctors while he was a prisoner. Then he turned around and killed some of the brain surgeon’s family on Oct 7.