Disgusting behavior by cracker barrel staff. There is no excuse for this.
There are two sides to every story.
I would not make a judgement unless I was in the restaurant and saw what happened for myself.
i detest cracker barrel ... been there exactly once ... had a sizzling platter ... asked to have gravy omitted because i’m celiac and the gravy would make me violently ill ... no can do said waitress, we’re not allowed to make special orders ... i demanded to see the manager and raised hell in a VERY LOUD VOICE and asked if it was their policy to poison their customers ... manager backed down ... waitress was delighted her asshole boss caved ... wrote letter to corporate ... cheap-ass corporate sent me ONE lousy free breakfast coupon ... ONE ... i threw it away ... never went back ... never said another good thing about cracker barrel ... F em ...