My recent experience in Walgreens in the Bronx was that a lot of their items were behind padlocked cases, even Zirterc, the anti-allergy pill.
I had to call an attendant to open the case for me to buy the item.
YES!
If you can’t actually get the item into your paws, you won’t be purchasing it.
We’ve gone from:
1. the old days where most merchandise was behind the counter and the proprietor was only too happy to assist you and place whatever you wanted into your hands or on the counter for purchase — result: easy shopping with assistance
2. the days of most of our lives where stores put the merchandise out in reach of the shoppers, who then could easily pick up what they wished to purchase and take it to the counter to pay — result: easy shopping but without assistance
3. today... where Walgreens and other stores lock up the merchandise so the shoppers can’t get it. And then provide no customer assistance (or next to none) with opening up the locked cases to liberate the merchandise from its incarceration ... result: shopping now basically impossible so the lack of assistance doesn’t matter anyway
is it any wonder that sales are DOWN? what kind of geniuses are these stores hiring into bananagement positions, anyway?
3.