[dhs12345]

I wonder if this was an individual's decision. Or maybe lower management or it is a corporate policy. The woman should get free passes for the next 10 years.

Of course, I don't watch sports anymore. A bunch of rich whiny prima donnas. Not going to get a penny from me.

[fuzzylogic]

That’s the first thing that comes to mind. This could easily be a first-level employee causing trouble. I’d immediately ask for a manager to confirm it is in fact stadium policy.