[jjotto]

Supposedly, plane was switched without notice and had at least one less first class seat. He was supposedly picked at random.

Used to be airlines would offer cash to a volunteer to downgrade.

[Drew68]

Used to be airlines would offer cash to a volunteer to downgrade.

Yep. Now the downgrades are done by computer and the airline just says, "Screw you. Call a cab."

[plain talk]

Thanks. They should have taken care of that prior to boarding.