really appreciate the response.
They are IT support and host (?) servers, but the website is hosted by another entity.
My ops manager handles the bulk of all this but I really got my hackles up when I got that list and the delayed emails now happening.
“My ops manager handles the bulk of all this but I really got my hackles up when I got that list and the delayed emails now happening.”
Ok, I got it. You have probably at least four geniuses right here on the FR who would love to make an extra buck even if it is temporary to get it all set up and simplified for you. It all boils down to eliminating access to the servers/server hosting from that IT company. This depends on your contract with them of course. Hopefully you have an out on your contract because they are not delivering services they agreed to deliver.
Ops manager can take a hike with this department. Getting your servers right is an extreme top priority as you know. Up front and honest, I personally do not have the knowledge to do this for you or I would offer. But there are several here who are absolute geniuses who might. Hopefully they will read this and PM you about how best to rid you of that anchor.