I don't much like victim-blaming, but the guy really should have known better.
Excerpted story is the actor had already received his order and possibly had driven from the drive through window.
That would have placed the victim as next in line to the pickup window and thus in the middle of the mess with the actor & employee.
I’d bet that no matter what the victim did, the maniac would have gone berserk. Retort, walk away, try to calm him down...anything would have set him off.
LMAO! When people just stand around and watch they are condemned for not getting involved, but when someone does try to assist someone being browbeaten/attacked they are condemned...damned if they do and damned if they don’t.
Not in America, now.