Coming in the middle of the conversation, so please forgive me if this was already covered.
I haven’t had a need to use one but...
the VA recommends a VSO
https://www.va.gov/disability/get-help-filing-claim/
https://www.va.gov/ogc/apps/accreditation/index.asp
https://www.ebenefits.va.gov/ebenefits/vso-search
Hope things turn out well for you txbubba.
I apologize, as this wasn’t relevant to you situation.