[Getready]

Seems like they never discussed the medication with the patient. Sadly, lots of patients attitude is “give me the f’n drug, I’ve already waited 25 minutes”
Pharmacists have to be at least painstakingly, if not obsessively, careful. But the caseload and distractions can swamp the pharmacists ability to cope. Then they need to talk to the patient and make sure the patient understands what they are going to take. There is no pharmacy around that can handle 3 or 4 hundred prescriptions a day and do all that, unless there are 4 or 5 pharmacists present. Total pile of poop waiting to happen.

[A strike]

“...3 or 4 hundred prescription a day ...”
You are likely exaggerating

-fJRoberts-

[SamAdams76]

The few times I've had to pickup medicine for relatives (I have yet to have a prescription drug), they basically have you punch a button on a keypad acknowledging that you understand what the drugs are. This keeps them from having to call a pharmacist over to explain to you and keeps the line moving.

I can see a lot of people too bashful to ask for an explanation, thus holding up the line for all the people waiting in line behind them.