It is true that valid, rational answers are not emotionally satisfying, but that does not mean they are not valid, and can provide healing. The fact is that as the giver of life, and the God-given ability to make choices, and which have consequences that affect others, means that just (to varying degrees) as we benefit from the right choices of others, so also (to varying degrees) we suffer from the wrong choices of people, directly or (usually) indirectly.
But unless we want a world in which we cannot make choices, and that have consequences, the argument becomes why did God allow the negative ones we suffer from. For God does indeed restrain and prevent much evil (otherwise the whole world would be as North Korea or morally decline like a San Francisco).
The rational answer to this is than an infinitely wise omniscient as well as omnipotent being, who knows what every single effect will be of every choice of man - immediate, resultant and progressive, not only in this life but the future and in eternity - as well as the motive behind each one, can makes His choices in the light of all that can be known, and what He is able to do, being able to make all to ultimately work out for what is Good, with justice as well as with mercy and grace. All without removing from created moral beings the ability to make choices.
That was essentially the "answer" given to Job in the light of his protestations, meaning that the God would created the manifest universe he gazed at and saw around him, all without needing Job's advice, knew exactly what Job was going thru, and carefully watched on the temperature of his trial, which was for the good of Job, whom the envious selfish devil hated.
The alternative is faith in natural causes, for to believe that an exceedingly vast, systematically ordered universe, exquisitely finely tuned for life with intricate astounding complexity, can be all a result of purely natural processes requires much faith, more so than that the universe logically testifies to design, requiring a First Cause (at the least), that of a powerful being of supreme intelligence being behind the existence of energy and organization of matter.
It’s Almost Impossible to Understand How Unfathomably Massive Our Universe Truly Is
Design from Fine-Tuning | Reasonable Faith
'God: new evidence' - the fine tuning of the universe - part 1
When science and philosophy collide in a 'fine-tuned' universe
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Can DNA Prove the Existence of an Intelligent Designer?
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Extra-Biblical Historical Evidence for Christianity
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Dawkins [essentially] Admits Nothing Can Persuade Him God Exists
“The alternative is faith in natural causes”
That is not the only alternative.
I already gave the example of the Hindu explanation which fits neither of your two cases.
There are many other alternative explanations—some from different religions, some from different philosophies.