Ya gotta read the instructions. We have several My Pillow products. They all work as advertised. Money well spent.
Ya...no. Dont like the pillows really. I think they are probably great for giraffe people and that is something that either isnt considered or some feel is for some reason too embarrassing to discuss.
The way he has you measure which is the right size and firmness likely only works for people with long necks. I have broad shoulders and I dont have much neck (Im not neck-less, thats my little brother). Stringbean people with narrow shoulders and a long neck probably have very little of what Im experiencing.
The pillow likely is the correct depth and density for my head if I were able to get it on top of the pillow. Its like trying to use a 150lb tortoise, I cant reach all the way to the middle of the top so my head is jammed at a weird angle into the side and sometimes it moves. I could just scootch up on the bed and jam my head into the wall, at least that wouldnt move.
What Im saying is that the standard ellipse pillow shape isnt going to work for something of this density. If I could put the pillow in a giant sewing machine and stitch a line lengthwise down the middle forcing more to the sides and less in the middle that would help. Trying to jam more of it under my neck so my head is closer to the top of the middle means Im sleeping with a hard cylinder like a bundle of hemp rope jammed into my neck.