You are assuming she ordered and payed for cheese. Also, a customer does not have a right to be disruptive while they wait.
lol. I don't think you've ever worked in food service if you think every disruptive customer is liable to be arrested.
“You are assuming she ordered and payed for cheese. Also, a customer does not have a right to be disruptive while they wait.”
Doesn’t matter what she ordered, it was legally supposed to be made right by the business.
I am thinking she was disruptive because the manager refused to make it right and told her to take a hike or he/she would call the cops. I have actually had this happen many times myself.