I love that video. I’ve interviewed people not much different.
For example, back then, you had to acquire some real skills to run even just an Excel spreadsheet. You had to learn how the formulas work and how to format your worksheet to have it print out or even display correctly. Nowadays, most of that is done for you behind the scenes. You know longer have to know the formula for subtotaling columns. You just select, drag and right-click and the options come up for you.
Just about everything else computer related, you had to learn the software and all the pertinent commands. Old time Freepers will remember the day you had to learn basic HTML just to use this site (and knowing HTML still comes in handy when using this site). People using Twitter or Facebook don't have to have any skills like that.
Your mobile phone loads apps that are so user intuitive you don't even need to look at a manual.
Nobody needs to open up their computer these days to install extra RAM, replace or reformat a hard drive and do a clean install of the OS, or install an updated sound card these days. These were all common tasks in the 1990s. Nowadays, it is usually cheaper to replace your computer than to try and repair it.
I can definitely see the younger generation not being nearly as tech-savvy as early generations (all the way back to Baby Boomers) had to be in the workplace.