1. Keep copies of all paperwork.
2. Call you congressman.
You will not get to speak to your congress critter personally, but the government gives him money for a fairly large staff, and one of the things his staff does is help constituents with problems with government agencies.
The correct staffer will not answer the phone, but sooner or later you will get to talk to the correct person, or maybe even just get to send an email. But the staffer has the power and experience to get results.
Prepare yourself by thinking about what outcome you want (no, having the SS idiot flayed alive is not one of the possibilities). Ask for a reasonable outcome favorable to you but not humiliating to Social Security.
I have only done this twice in my life, but it has worked like a dream both times. Seemingly impossible problems just melted away like ice in a blowtorch.
Excellent post.
I beat up on Congress like a drum, but every Congressperson does have smart and hardworking staff dedicated to constituent service.
Social security issues are a particular priority for them because they know seniors vote and have the time and contacts to affect other senior voters.
Yes.
I went in and buttonholed the staffer directly.