True on the big picture, but the decision today just seems like self-sabotage. Taking a shuttle from JFK to Newark is obvious and no big deal.
You walk up to the gate agent at Little Rock and say, “My flight from Charlotte to Newark was cancelled, and now we’re going into JFK. What’s the best way to get from there to Newark for our flight to Portugal?”
Then the agent tells you, and you do what the agent says. Even I could do it!
Having worked in transportation for a few years, I know how things work. But they didn’t ask me, and I’m sure I would have been rebuffed unkindly had I offered. So all I can do is sit and watch the sabotage take place.
I agree with you: American was going to send then to JFK and I’m sure any travel agent would have helped them get to Newark.
I went to Pakistan by myself almost 20 years ago, and never had a bit of trouble coming or going. Well, except for Heathrow on the way home, where they wanted me to spend the night in a hotel. With what? I was four days away from payday and they finally allowed me to shelter there.
It was OK, because the police were armed with some pretty good muscle! I was good.
Just saw a post I missed. Newark was socked in so they would have had to spend the night there at the least.
I guess I’ll just have to bide my time and see what’s going on. Surely the airline could have connected them to a flight going to Portugal in time to make their other connections.
So erase the bad things I said about PW. This time. ;o]