I have an Irish temper without equal, however, I am not unkind to those who have no power to fix whatever issue may have set it off.
Always be kind to the people behind the counter.
They’re just trying to get by.
So he had no power to give the people any information and refused to do anything to let the people talk to someone who would give them some information.
It is a shame the passengers don’t meekly submit to their betters.