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I had an argument with the airlines a couple of weeks ago.

My flight was delated 7 hours, after which point the employee said the crew had ‘timed out’ and could not work any more hours that day, due to regulations.

This was after pushing the time of departure back an hour EVERY hour, for 7 hours.

I was really mad because this employee had told us the crew had departed their previous destination and were ON THEIR WAY, 5 hours earlier.

They gave us ‘vouchers’ for overnight stay and breakfast, but it was already 2AM and the next flight was at 6AM. We got 2 hours sleep and missed breakfast because we had to rush.

Airlines policy are CRAP because the regulations are CRAP. 3 hours in line to get through the security? You have to delay MILLIONS of people just to ‘be fair’????? How fair is that to everyone? Gramma in the wheelchair probably doesn’t have a bomb. USE YOUR HEADS. Israel does it right- they search whoever they want and ONLY whoever they want and they dont care who minds.

“3 hours in line to get through the security?”

When was the last time you flew? I frequently fly out of LGA, EWR, ALB, BDL, DEN, and PHX. My last two flights were in late March and Early April. I was through security at LGA and PHX in 5 minutes with TSA Pre-Check. The wait without TSA Pre-Check was about 15 to 20 minutes. In my observations, the biggest security delays are not caused by over-zealous TSA agents, but by dumbass travelers who get in the wrong security line, don’t have their boarding pass and ID readily available, or can’t (or refuse) to follow simple instructions like taking off their coats and jackets or emptying their pockets before going through screening.

I’ve experienced similar. Once things go awry with a scheduled flight the situation can degrade quickly. In my experience, having done 100’s of flights, they start to lie. The lies start to contradict each other - this is when tempers start to flare. I usually give them a single delay, if they delay again, I reschedule if possible. I’m not wasting my time with a situation which you describe, been there too. They put you in an exhausting situation with no reasonable recourse.

It seems everything revolves around processes which assume things go right, herding you on & off flights. If anything goes wrong all of the negative consequences fall on the customer.

I had an experience similar where a storm rolled in at a layover location, where lies about delays (resulting in complete cancellation) left people unable to go to a hotel. What made me angry was seeing the elderly trying to sleep ON THE FLOOR, as they don’t have cots or a space for anyone, while all the lights, TV volume, AND CLEANING CREW schedule all remained unchanged. Seeing cleaning staff vacuum the floor and going right up to their heads p*ssed me off. The excuse for the airline was that they don’t control the terminal but were unwilling to even try to contact somebody that could make the situation just a little bit better (e.g. turn off some lights? turn down TV volume?) - as no flights were going in or out and it was 3am.

The other excuse was “this is rare”....but is it? It may not happen at a given airport very often but is probably happening every day somewhere. The airlines should be required to have some better accommodations when this happens. People weren’t being treated with any care or dignity.