Not to divert or hijack the thread, but why is this a Paypal problem? You should be going back to the merchant that sold you the item - they should be facilitating the return and providing you with a shipping label and a refund. If they won't, then you do a charge-back on the credit-card you used via Paypal (assuming that's how you're set up to pay via them).
Be Free wrote: “Not to divert or hijack the thread, but why is this a Paypal problem? You should be going back to the merchant that sold you the item - they should be facilitating the return and providing you with a shipping label and a refund. If they won’t, then you do a charge-back on the credit-card you used via Paypal (assuming that’s how you’re set up to pay via them).”
This purchase was made by my wife who thought she had to use paypal. PayPal says they have contacted the merchant and it is the merchant who is insisting upon my returning the box before issuing a credit. The merchant is located in China. I’m very suspicious that this is a scam. Advertise one product and ship a different product. It seems like they’re hoping I’ll go away. First, I did contact PayPal and took the side of the merchant and they insisted I return the unordered item. (credit card company insists I have no obligation to return and item I didn’t order.)
PayPal has offered to reimburse shipping costs up to $30. I told them i would return the object if they provided a shipping paid label for what ever the shipping costs. PayPal has refused to do so. It’s pissing me off, they want me to take time to travel to a shipper, ship the item, and then they will possibly reimburse me???
I didn’t receive the item I ordered. I received an item I didn’t order. Fairness would indicate that PayPal arrange to pick up the item and return it their expense.
BTW, I have an email from PayPal admitting that I should receive a refund but claiming that I must return the item first.
FYI, when PP become so obstinate, I contacted the credit cared company and they state they will ensure this is solved to my satisfaction.