I just found another interview, posted today. Hope it helps, and might be less technical for those of us from Loma Linda (s).
Just read an email received from amazon:
“One of our updates involves how disputes are resolved between you and Amazon. Previously, our Conditions of Use set out an arbitration process for those disputes. Our updated Conditions of Use provides for dispute resolution by the courts.
Please visit https://www.amazon.com/conditionsofuse to read our updated terms in full.”
So, if one has a disupte with azoman, then one must seek resolution by going directly to litigation?