Switched over to Pure Talk a few weeks ago... it just made sense for me to drop my monthly charge by about $60... I don't use the phone often... just there as a "good to have in a pinch" thing...
However, since my location is rural enough that I have to cellular connections at home, the use of WiFi calling is a must for me to be reachable/able-to-reach by voice call and/or text message...
Without the ability to use WiFi calling my phone is pretty much useless to me until I drive about 10 miles or so up to the state highway where I can get cellular service...
After about 6 or 7 calls to "technical support" over the past few weeks when I was out somewhere with cellular connectivity, yesterday I finally reached a technical support person that actually knew how to "enable" WiFi Calling for my account... It now actually works...
Thus, my feelings that it is indeed often the luck of the draw...
Good Luck getting the right support in your quest!
My phone has the option for Wifi set up, so I can use it when the need arises.
We’ve become so dependent on technology today, that when The Grid finally does go down, we’ll be lost.