And would it have really killed them to quickly close her account, and give her that money that was rightfully hers?
It would have taken them 5 or 10 minutes.
But it’s more fun to be a tyrannical bully and call the cops.
Or let her go sit outside and have the cop bring her a Cashiers check or the cash after they close the account. But no, lets look for the most confrontational way to resolve it.