This is a trancript of a phone order from 3 weeks ago.
If any freeper would care to comment on the likelyhood of a credit card reversal based herein ?
May 29, 2020
9:49 am George called altEstore.com
00:45 “to assure quality service, this call maybe monitored or recorded” recorded voice
01:20 “this is Ben can I help you.”
“xantrex sw6848” George
02:08 “have 27 in stock in Mass.” Ben
03:00 “ben@altestore.com” Ben
“a month or less old” Ben
“let me check for the Pro” Ben
“have 8 or the Pro’s in stock” Ben
“Is there anything I am giving up?” George
“No, in fact its an upgrade.” Ben
09:54 “I have a 4548” George
09:59 “Oh yeah, I used to own the same one.” Ben
10:18 “I’m worried if I buy this new one from you and I want to operate them in parallel, that I might have issues” George
11:12 “We actually have our own internal schneider/electric tech support, I can ask them if you can hold on a little.”Ben
(silence for a minute)
13:45 “I did get a reply and he is looking into it” Ben Farmer
15:18 “ok, both must be fully updated with the latest firmware” Ben
15:25 “oh ! So that means yes they can be paired, you just have to get the latest firmware on the 4548, upload it, you have to work with Schneider on that, but ...” Ben
15:41 “ok, then you’d be good to go.” Ben
I posted that because the manuf. says the two units will not work together or in parallel.
Do I have a legal stand?